Dori Pole products are warranted against defects in material and workmanship when installed, handled and maintained according to Consort specifications and/or instructions. Warranty protection is voided when the product is used or installed in any manner contrary to Consort specifications and/or instructions or when the product is altered or modified in any way. The warranty period begins on the date of purchase, which is typically the invoice date. Please visit the warranty page by clicking HERE for detailed information.
Warranty Remedy: If, during the above warranty periods, your Dori Pole product fails to perform for material or workmanship reasons, please contact Consort for inspection and warranty certification. Please email a digital photo of the issue when possible. A Return Authorization Number must be obtained prior to returning any product. Collect shipments will be refused. Defective product will be repaired or replaced at Consort’s discretion and expense, and returned to the buyer.
Please fill out the following form to start the warranty process